Shipping policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through CiauScrap Aquarium are processed, shipped, tracked, and delivered.

SHIPPING ORIGIN

Depending on product availability, destination, and order type, products may be shipped from:

• A local fulfillment center or third-party fulfillment warehouse, including Amazon FBA or other overseas warehouses; or
• Our factory or fulfillment facility in China.

Products stocked in a local warehouse will generally be shipped locally. Products that are unavailable at a local warehouse may be shipped directly from China.

If an order contains multiple products, the products may be shipped separately from different locations. Customers may therefore receive more than one package and tracking number.

ORDER PROCESSING

Orders shipped from a local fulfillment center are generally processed within 1–3 business days.

Orders shipped directly from China are generally processed within 2–5 business days.

Processing times do not include weekends or public holidays. Customized, wholesale, OEM, ODM, pre-order, or temporarily out-of-stock products may require additional processing time.

If an order is expected to experience a significant delay, we will attempt to notify the customer using the email address or telephone number provided with the order.

ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the shipping origin, destination, carrier, customs clearance, product size, and local delivery conditions.

Local Fulfillment Center or Overseas Warehouse:

Estimated delivery time: 3–8 business days after dispatch.

Direct Shipping from China:

Estimated delivery time: approximately 7–25 business days after dispatch.

Remote locations, oversized products, customs inspections, peak shopping periods, severe weather, public holidays, or other circumstances outside our reasonable control may result in longer delivery times.

All delivery dates are estimates and are not guaranteed.

SHIPPING RATES

Available shipping methods and applicable shipping charges will normally be displayed during checkout before payment is completed.

Shipping costs may depend on:

• Delivery destination
• Product size and weight
• Shipping origin
• Selected delivery method
• Number of packages
• Customs or remote-area surcharges

Free-shipping promotions, when available, may be subject to destination, product, order value, or promotional restrictions.

TRACKING INFORMATION

When tracking information is available, the customer will receive a shipping confirmation by email after the order has been dispatched.

Tracking information may require 24–72 hours to update after the carrier receives the package.

Orders shipped in multiple packages may have separate tracking numbers and different delivery dates.

CUSTOMS, DUTIES, AND IMPORT TAXES

Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other charges imposed by the destination country.

Unless the checkout page or order confirmation expressly states that duties and taxes are included, these additional charges are the responsibility of the customer.

We do not control customs authorities and cannot predict the amount of duties, taxes, or customs-processing fees.

Customers are responsible for providing any information reasonably required by customs authorities and for complying with the import requirements of the destination country.

Customs clearance may delay delivery. A delay caused by customs processing does not automatically qualify an order for cancellation or refund, except where required by applicable law.

ADDRESS ACCURACY AND ORDER CHANGES

Customers are responsible for providing a complete and accurate recipient name, delivery address, postal code, email address, and telephone number.

Please contact us immediately at business@junjingaqua.com if you need to correct your delivery information.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

If a package is returned, delayed, lost, or requires redelivery because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping charges where permitted by law.

DELIVERY TO PO BOXES AND RESTRICTED ADDRESSES

Certain aquariums, fragile products, oversized products, or carrier services might not support delivery to PO boxes, military addresses, parcel lockers, or certain remote locations.

If we are unable to deliver to the address provided, we will contact the customer to request an alternative address or discuss another available solution.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Please inspect the package and product promptly after delivery.

If an aquarium or another product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 48 hours after delivery.

Please provide:

• Your order number
• Photos or video showing the product and problem
• Photos of the outer shipping carton
• A clear photograph of the shipping label
• A description of the damage, defect, missing part, or incorrect item

Please keep the product, accessories, shipping carton, and all original packaging until we have completed our review.

After verification, we may provide replacement parts, send a replacement product, offer another appropriate solution, or issue a partial or full refund, depending on the circumstances.

LOST OR DELAYED PACKAGES

If tracking information has not updated for an extended period or the package has not arrived within the estimated delivery period, please contact us at business@junjingaqua.com.

We will review the tracking information and, when appropriate, contact the carrier or fulfillment provider.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery address shown on the order
• Check around the delivery location
• Ask household members, neighbors, reception staff, or building management
• Contact the delivery carrier
• Contact us if the package still cannot be located

We will assist with the investigation, but the final resolution may depend on the carrier’s investigation and applicable law.

REFUSED AND UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, unpaid import charges, or failure to complete customs clearance, the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and redelivery fees where permitted by law.

Any approved refund will be processed after the returned product has been received and inspected, in accordance with our Refund Policy.

WHOLESALE, OEM, AND ODM ORDERS

Delivery times, shipping methods, freight charges, customs arrangements, insurance, and risk allocation for wholesale, distributor, OEM, and ODM orders may be stated separately in the applicable quotation, purchase order, commercial invoice, contract, or written agreement.

If separately agreed commercial shipping terms conflict with this Shipping Policy, the separately agreed terms will control for that order.

SHIPPING RESTRICTIONS

We reserve the right to restrict or refuse shipping to destinations where delivery is unavailable, prohibited, commercially impractical, or subject to legal or carrier restrictions.

If we cannot fulfill an order to the selected destination, we will notify the customer and issue an appropriate refund for any amount already paid.

CONTACT INFORMATION

If you have questions about shipping or delivery, please contact us:

CiauScrap Aquarium
Operated by Foshan Junjing Aquarium Pet Products Co., Ltd.
Email: business@junjingaqua.com
Telephone: +86 189 2503 5188
Business Address: No. 25, Xinsheng Development Zone, Xinsheng Administrative Area, Baini Town, Sanshui District, Foshan, Guangdong, China
Business Registration Number: 91440607MA52YM1K3W